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Why a Health Technician Calls You After Your Lab Report

Most labs hand you a report and leave you to figure it out. Here is what Cura Health does after your results arrive — and why

Cura Health Team · 2 min read
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Most labs give you a report and leave you to figure it out on your own. We do not.

When Aayush Bhagat returned home to Biratnagar in 2020 and began building Cura Health, the problems he set out to solve were the everyday ones: the doctor appointment that took a full day's travel, the check-up that felt too expensive to bother with — and the lab report that nobody explained.

A Nepal where a lab report is not just delivered but understood.
— Aayush Bhagat's vision for Cura Health

So every test booked through Cura Health comes with an AI-generated analysis of your report and a personal call from our health technician — and, if you still have questions, a specialist.

First, the AI-analysed report

Alongside your report you receive a plain-language breakdown of every result: an AI-generated analysis that explains each value clearly, with no medical jargon. Reports arrive by SMS, email and the Cura Health app, and most are ready the same day.

Then, a person calls

A health technician calls you personally to walk through your results, explain each value, answer your questions and guide your next steps — in your preferred language, without jargon.

Our technology exists to make human care easier and faster — not to replace it. There is always a real person behind every experience.
— What Cura Health stands for

If you still have questions: a specialist

For anyone who still has concerns after the call, Cura Health connects you with a specialist doctor in your area of concern. The relationship doesn't end at your report.

And if you are unsure about a result

Ever unsatisfied with a result? We arrange a re-test at another A-category lab of your choice. No questions asked — your trust is non-negotiable.

Your reports, always with you

  • In the Cura Health app, by email, and as an SMS alert
  • As a physical copy, picked up from the Kathmandu or Biratnagar centre or arranged for delivery
  • With insurance documentation — stamped, signed and formatted as required

Why it matters

A patient who understands their health is a patient who can act on it. That is the idea behind every AI-analysed report and every technician's call.

Very happy with all aspects of my experience. The report was explained so clearly. Highly recommend.
— Riya Bhagat, patient review

Written by Cura Health Team ·

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